privacy policy

introduction

AgenticWork, Inc. ("AgenticWork," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at agenticwork.io (the "Site") and use our services, including our private, self-hosted AI platform and consulting services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our Services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

1. information we collect

1.1 personal information you provide

We collect information that you voluntarily provide to us when you:

• Register for an account on our platform
• Fill out contact forms or request information
• Subscribe to our newsletter or marketing communications
• Participate in surveys, contests, or promotions
• Engage with our consulting services
• Communicate with us via email, phone, or other channels

This information may include:

• Identity Data: Name, username, job title, company name
• Contact Data: Email address, phone number, mailing address
• Account Data: Username, password, account preferences
• Professional Data: Company information, industry, role, team size
• Transaction Data: Payment information, billing details, purchase history
• Communication Data: Feedback, survey responses, correspondence with us

1.2 information collected automatically

When you access our Services, we automatically collect certain information, including:

• Device Information: Device type, operating system, unique device identifiers, browser type and version
• Log Data: IP address, access times, pages viewed, links clicked, referring URL
• Location Data: General geographic location based on IP address
• Usage Data: Features used, actions taken, time spent on pages, interaction patterns

1.3 information from third parties

We may receive information about you from third parties, including:

• Authentication Providers: When you sign in using Google OAuth or other single sign-on providers, we receive your name, email address, and profile picture
• Analytics Providers: Google Analytics provides aggregated data about site usage
• Business Partners: Referral information from partners or affiliates
• Public Sources: Publicly available business information

3. how we use your information

We use the information we collect for the following purposes:

3.1 service delivery

• Create and manage your account
• Provide, maintain, and improve our Services
• Process transactions and send related information
• Deliver consulting and implementation services
• Provide customer support and respond to inquiries

3.2 communications

• Send administrative information (updates, security alerts, support messages)
• Respond to your comments, questions, and requests
• Send marketing and promotional communications (with your consent)
• Provide information about products, services, and events

3.3 analytics and improvement

• Monitor and analyze usage patterns and trends
• Measure the effectiveness of our marketing campaigns
• Develop new products, services, and features
• Improve our website, Services, and user experience

3.4 legal and security

• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations and enforce our terms
• Protect the rights, property, and safety of AgenticWork and others

4. cookies and tracking technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Services.

4.1 types of cookies we use

• Essential Cookies: Required for the operation of our Services. These include cookies that enable you to log in, use shopping carts, and access secure areas.
• Analytics Cookies: Help us understand how visitors interact with our Services by collecting and reporting information anonymously. We use Google Analytics for this purpose.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences and settings.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements. These are only set with your consent.

4.2 managing cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies
• Delete all cookies when you close your browser

Please note that blocking or deleting cookies may impact your experience and limit certain features of our Services.

4.3 google analytics

We use Google Analytics to analyze usage of our Services. Google Analytics uses cookies to collect information about your use of the Services, which is transmitted to and stored by Google. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. how we share your information

We may share your information in the following circumstances:

5.1 service providers

We share information with third-party vendors and service providers who perform services on our behalf, including:

• Cloud hosting and infrastructure (Google Cloud Platform)
• Payment processing
• Email delivery services
• Analytics services (Google Analytics)
• Customer support tools

These providers are contractually obligated to use your information only as necessary to provide services to us and in accordance with this Privacy Policy.

5.2 business transfers

If AgenticWork is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

5.3 legal requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government agencies).

5.4 protection of rights

We may disclose information when we believe it is necessary to:

• Enforce our Terms of Service and other agreements
• Protect our rights, privacy, safety, or property
• Protect the rights, privacy, safety, or property of our users or others
• Detect, prevent, or address fraud, security, or technical issues

5.5 with your consent

We may share your information with third parties when you have given us explicit consent to do so.

6. data retention

We retain your personal information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate business purposes

Specifically:

• Account Information: Retained while your account is active and for 3 years after account closure
• Transaction Records: Retained for 7 years for tax and legal compliance
• Marketing Data: Retained until you opt out or request deletion
• Analytics Data: Aggregated and anonymized data may be retained indefinitely
• Communication Records: Retained for 3 years after the last interaction

7. data security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Role-based access with multi-factor authentication
• Infrastructure Security: Hosted on Google Cloud Platform with enterprise-grade security
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Regular security awareness training for all staff
• Incident Response: Documented procedures for security incident handling

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any security incidents.

8. international data transfers

AgenticWork is headquartered in the United States. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our servers or service providers are located.

For transfers from the European Economic Area (EEA), United Kingdom, or Switzerland, we rely on:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions where applicable
• Your explicit consent where required

10. children's privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as quickly as possible.

If you believe we have collected information from a child under 16, please contact us immediately at [email protected].

11. third-party links and services

Our Services may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access.

Third-party services we integrate with include:

• Google (Authentication, Analytics)
• Payment processors
• Cloud infrastructure providers

12. do not track signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. We currently respond to DNT signals by disabling non-essential tracking when detected. However, there is no industry standard for how websites should respond to DNT signals.

13. changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you by email (if you have an account)
• Display a prominent notice on our website

We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.